FAQ Help Center
Warranty Program
What does your warranty cover?
For defective products, we will arrange a refund or replace with a new one
How do I file a warranty claim?
Please provide pictures of defective products and contact our customer service
What Shipping Methods are available?
Small items can be delivered by express, large items by sea freight, etc.
How About The Return Policy?
Returns can be resolved through negotiation
Does Free Shipping Include Returns As Well?
The return and exchange fees are negotiated
How To Purchase A Gift Card?
We will give out gifts randomly
What's The Coupon Codes Policy?
We will give certain coupons to new and old customers
Can’t Find Answer?
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Returns & Exchanges
Can I return or exchange my order?
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How does your order return process work?
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Do you have sales on your website?
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Do you have a retailer in my country?
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can I use the same discount on an exchange?
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Didn't find the answer to your question?
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Didn't find the answer to your question?
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Can I ship my order outside the US?
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How To Purchase A Gift Card?
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Can I Return Items Directly To A Store?
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How Do I Stay Informed About Sales?
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Do you Ship Internationally?
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Shipping & Recent Orders
How did my package ship?
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Why does my USPS tracking number state Delivery?
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How long will my package take to arrive?
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What are business days?
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How do I know my package has shipped?
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Why is my tracking number not updating?
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